Incident & Ticketing System

A comprehensive incident, ticket and project management system built for IT and support teams using cutting-edge ASP.NET Core 8.0 technology. This enterprise-ready solution helps reduce downtime, enforce Service Level Agreements (SLAs), improve traceability, and streamline operations through audit logs, automated reporting, and an intuitive user interface.

The system comes production-ready with Docker integration, comprehensive documentation, integration tests, and pre-loaded seed data for immediate evaluation and deployment.

Powerful Features

Incident Management - Complete triage workflow with customisable severity levels and lifecycle states - Thorough root-cause analysis capabilities - Link related tickets and track comprehensive incident history - Detailed incident timeline with full audit tracking

Ticketing System - Streamlined ticket creation and management - Support for file attachments, comments and user mentions - Intuitive assignment workflow - Structured review process with marking system

Project Management - Project creation with team assignment functionality - Health scoring and SLA compliance monitoring - Track dependencies, timelines and analytics for each project

SLA & Health Monitoring - Automatic SLA tracking with breach detection - Compliance percentage metrics - Critical incident counters - System-wide health scores (0-100)

Automated Reporting - Professional PDF reports generated via QuestPDF - Embedded charts using ScottPlot - Monthly trend exports

Notifications - In-app notifications for instant updates - Email integration via SMTP - User mention notifications - Notification centre with unread counter

REST API - Comprehensive API with Swagger documentation at /api/docs - Full support for projects, incidents and tickets

Authentication & Authorization - Built on ASP.NET Identity - Role-based access: Admin, Project Manager, QA Tester, User - Fine-grained policy-based authorization

Audit Trail - Complete user activity logging - Detailed field-change history - Compliance-friendly tracking system

Technical Excellence

Deployment & DevOps - Docker multi-stage build for optimal deployment - Docker-compose configuration including App, SQL Server and Redis - Health checks and environment overrides

Testing & Quality Assurance - Integration tests with xUnit - MVC Test Host implementation - StyleCop and static analysis for code quality

Responsive Design - Mobile-friendly Razor views - Clean Bootstrap-based dashboard

What's Included

Complete Source Code - Presentation layer (MVC, Views, API) - Services layer (business logic) - Data layer (EF Core, migrations) - Common utilities (helpers, localization) - Test projects (xUnit integration tests)

Comprehensive Documentation - Installation guides - Deployment instructions - Developer and user guides - UML diagrams - Docker configuration files - Commercial licence

Demo Materials - Demonstration video - Seed command for quick setup (dotnet run -- --seed)

Templates - Email templates - PDF report templates

Technology Stack

• Backend: ASP.NET Core 8.0, C#, Entity Framework Core (SQL Server)
• Frontend: Razor MVC, Bootstrap, JavaScript
• Reports: QuestPDF, ScottPlot
• Cache: Redis
• Authentication: ASP.NET Identity
• Testing: xUnit
• DevOps: Docker, Docker Compose

System Requirements

• .NET 8 SDK
• SQL Server 2019 or newer (or Docker image)
• Redis (optional)
• Visual Studio 2022 or Rider (recommended)