Smart Customer Review Management Saas Mvp

A smart review management platform that helps businesses protect and grow their online reputation. Here's the problem: one angry customer leaves a bad review online, while ten happy customers never bother. Our solution uses intelligent routing – happy customers get directed to leave Google reviews or follow your social media, while unhappy customers provide private feedback for you to address internally. Businesses simply share QR codes or links, and our system handles the rest.

💼 Business Highlights:

• Fully functional MVP with live production environment
• Three-tier pricing model established (Free, £10/mo Pro, £100/mo Premium)
• Complete tech stack deployed and operational
• Smart routing algorithm that protects online reputation
• Multiple feedback channels: QR codes, SMS, email, NFC tap cards

🎯 Problem It Solves

Businesses struggle with:

• Poor online review ratings from upset customers
• Low volume of positive reviews
• Disconnected feedback systems
• No actionable insights from customer feedback
• Difficulty growing social media presence from satisfied customers

⚙️ Key Features

✅ Smart Feedback Logic - Automatically routes customers based on satisfaction level ✅ Multi-channel Distribution - QR codes, direct links, NFC tap cards ✅ Real-time Analytics Dashboard - Track feedback trends and sentiment ✅ Reputation Management - Proactively improve online ratings ✅ Social Media Integration - Convert happy customers into followers ✅ White-label Ready - Support for multiple business accounts (Premium tier) ✅ No-code Setup - Businesses can start collecting feedback in minutes

📊 Technical Assets

• Production-ready web application
• Customer portal
• Responsive design optimised for mobile
• Scalable infrastructure
• Payment processing integrated (subscription-ready)
• QR code generation system
• Analytics and reporting dashboard

💰 Revenue Model

Established SaaS pricing:

• Free tier for user acquisition (50 submissions/month)
• Pro tier at £10/month (unlimited submissions)
• Premium tier at £100/month (50 accounts, full support)
• Additional revenue stream: Physical NFC tap cards (£15 each)

🎯 Target Market

• Restaurants & hospitality
• Retail stores
• Service businesses
• Healthcare providers
• Any business relying on online reviews

📈 Growth Potential

Immediate opportunities: - Add SMS/email automation campaigns - Integrate with more review platforms - Develop mobile app - Add AI-powered sentiment analysis - White-label partnerships

Market size: The Online reputation management market expected to reach £500B+ by 2025

✅ What's Included

• Full source code and documentation
• Brand assets and designs
• Technical handover and support
• Marketing materials

🏆 Why Buy This MVP?

• Turn-key operation - Start generating revenue immediately
• Proven concept - Solves real pain point for businesses
• Scalable tech - Built to handle growth
• Multiple revenue streams - Subscriptions + physical products
• Low overhead - Automated system requires minimal maintenance
• Growing market - Online reputation increasingly critical for businesses

💡 Ideal Buyer

• Digital agency looking to add reputation management services
• An entrepreneur wanting to establish a SaaS with growth potential
• Company seeking to expand its business tool portfolio
• Marketing professional with existing business client base