Ai-First Omnichannel Customer Support Platform

An AI-powered customer engagement platform built to automate first-line support, unify all channels, and deliver fast, data-driven customer service. It integrates chat, email, WhatsApp, Facebook and app SDKs into a single interface that boosts agent productivity, reducing response time and improving customer satisfaction.

Core AI and Automation Value

1. System automates up to 80 percent of repetitive interactions using a configurable RAG AI engine that adapts to your business.
2. Smart Routing: Messages are analysed and instantly assigned to the correct AI flow or human agent to improve resolution time.
3. Always On: Customers receive a few minutes' reply time at any hour using AI-powered first-line support.
4. Personalised Responses: The system uses customer history and behaviour to deliver accurate contextual replies.
5. Rage Click Detection: When users show frustration, it triggers an automatic guided recovery that resolves issues faster and prevents drop-offs.

Omnichannel Power

1. All customer conversations flow into a single Unified Inbox for complete visibility and consistent service.
2. WhatsApp and SDK Integration: Reach customers on their preferred channels with one-click setup.
3. Multi-Channel Inbox: Chat email with upgrade WhatsApp and Facebook messages appear in one queue, reducing switching and speeding up response times.
4. Team and Bot Management: Manage agents and AI bots with clear status indicators and simple scaling.

Analytics and Reporting

1. The system provides real-time insights that make support operations measurable and predictable.
2. Ticket Dashboard: Track volume backlog resolution time and recurring issues.
3. Status Insights: Breakdown of open, closed, and pending tickets gives immediate operational clarity.
4. Customer Profiles: Each conversation includes ID, email history, and activity to help agents respond with precision.

Competitive Edge The platform is built with an AI-first philosophy, which lowers cost to serve, increases automation depth, and delivers faster ROI. The guided setup process activates your support environment in minutes, and the unified interface cuts training time while improving customer satisfaction.

This product aims to transform support teams into intelligent, efficient, and scalable engines that strengthen customer retention and reduce operational overhead.