Virtual Queue Management System

Virtual Queue Management System

Transform your customer queuing experience whilst maintaining safety and social distancing. Our virtual queue system lets customers join lines remotely, reducing physical wait times and crowding.

Better Customer Experience

Give your customers back their valuable time. Instead of standing in physical queues, they can: - Join queues remotely from any location - Receive live updates on queue position - Get notifications when their turn approaches - Monitor estimated waiting times

Safety and Security

In response to COVID-19, our platform helps create a safer environment by: - Reducing physical crowds - Communicating safety procedures before visits - Managing customer flow effectively - Building customer confidence in your safety measures

Business Management Features

For Merchants: - Set up multiple store locations and queue types - Choose between customer-selected or automated queue assignment - Configure attendance hours and daily capacity - Monitor real-time performance metrics - Track average waiting times with AI-powered estimation - Enable customer chat support - Generate QR codes for easy queue access - Access detailed customer analytics

Queue Management: - Add or remove customers manually - Send SMS and push notifications - View comprehensive business dashboard - Manage customer relationships (CRM) - Track repeat visitors - Monitor staff productivity

For Customers: - Select stores or scan QR codes to join queues - View real-time queue length and wait times - Communicate directly with businesses - Cancel appointments easily - Provide feedback after visits - Track position in multiple queues

Our system adapts to any business type, from retail and hospitality to healthcare and professional services, helping you deliver exceptional service whilst maintaining safety and efficiency.